Frequently Asked Question

1. Password manager

If you have installed a program / app on your device with which you log in to LOLYO that acts as a password manager, it can manipulate the login data. To see if such an app prevents you from logging in correctly, please temporarily disable the auto-fill password feature and try logging in to LOLYO again.

Examples of password managers:

• 1Password
• aWallet
• BitWarden
• Dashlane
• Enpass
• Keepass2Android
• Keeper
• LastPass
• Password Safe
• Google Smart Lock
• Samsung Pass
• NordPass
• RoboForm

2. Web-browser autofill function

The browser function "Autofill" can change / or overwrite entries you make in LOLYO, so that when you log in, for example, your username / password can not be entered correctly.

Deactivate autofill function

Google Chrome:

Step 1:

Click on the 3-dot icon to go to Settings.

Step 2:

Now select the Autofill item on the left side.

Step 3:

Deactivate the Autofill option at Passwords, Payment methods und Addresses and more.

Mozilla Firefox:

Step 1:

Click on the menu button to go to Settings.

Step 2:

Now select Privacy & Security on the left side.

Step 3:

In the Logins and Passwords area, uncheck the Autofill logins and passwords option.