Frequently Asked Question

Why isn't the Forgot password? function working, even though I entered my email address correctly?

Last Updated 3 years ago


Even when requesting a new password, it can happen that a password manager or the autofill function of the web browser manipulates the data so that your e-mail address cannot be entered correctly, even when trying multiple times.

For more information on password managers, or how to disable the autofill function, please click here: Why does my login not work, although the user code / password should be correct?

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