Frequently Asked Question

Why is the installation of the iOS App via ABM not working?

Last Updated a year ago

Common installation errors / possible solutions:

  • Open the link via your Safari web browser
  • Restart your iPhone.
  • Check if an Apple ID (in the settings) is registered on your iPhone/iOS device.
  • The Apple app "iTunes Store" must be installed (if this is not the case, you will be prompted to install it automatically)
  • During the installation itself your iPhone may ask you to enter the password of your Apple ID, this is mandatory
  • There is an outdated version of iOS installed. Keep your iPhone/iOS up to date by installing pending software updates.

To see which iOS version is installed, open Settings -> General -> Software Version & Model Name (e.g. iPhone 6s, 14.3.1)

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