Frequently Asked Question

With a dynamic broadcast, the recipients are always selected automatically based on a profile field. This means that the recipients are always selected automatically when the broadcast is opened. Therefore, it is not always necessary to create a new broadcast when profiles of the recipients change.

To create dynamic broadcast groups in LOLYO, please activate the advanced profile first:
How is the extended employee profile activated?

General creation of extended profile fields:
How can new fields be created for the extended employee profile?

Step 1:

In the administration area, go to Settings -> Extended profile

Step 2:

Click New.

Step 3:

Set a Title, Category and Visibility. Select the Selection option as the category.

If you import data of your employees via an interface, assign a unique key in the External key field.

Step 4 (optional):

By clicking on Contact Filter, you can adjust which employees from which groups can use the dynamic broadcast filter.
For example, if the Administrator group is selected here, all employees of this group can use the broadcast selection fields (see screenshot step 7).

Step 5:

Edit the respective employees and select the corresponding department from the extended profile field we just created. If you use employee synchronization via an interface, profile fields can be updated via the interface as well.

Step 6:

Now switch to the user view and open the chat. There you will find the option Start broadcast.

Step 7:

Now you can select the recipients manually (click on the respective contacts), for all (click on Select) or dynamically according to profile fields (see screenshot). In case of dynamic profile fields, the participants are always automatically matched before sending.

Step 8:

Click the play button to start the broadcast.

Step 9 (optional):

By clicking on the settings icon you can set additional administrators if desired, and make various other settings.

Additional notes:

1. Users who are invited to an already existing broadcast chat will not see old messages which have been sent before the invitation.

2. Broadcast administrators can only leave the broadcast chat if there is at least one other broadcast administrator in the chat.